RETURNS

RETURNS FOR WITHDRAWAL

In the event that the User is not satisfied with the products received in their order, the User, in accordance with the General Law for the defense of Consumers and Users, You will have a period of thirty (30) calendar days to return all or part of the order. or, all of this without any penalty and without the need to indicate the reasons.

If you have a LYOM account you can access your customer account, In the orders section, you can see all the orders you have placed to date. You must select the order for which you want to make a return and a drop-down menu/page will open in which you can select the option to request a return.

Once we review whether your return request is within the deadline, we will approve it and you will receive an email so that you can return the desired item(s) of the order.

THE FULL VALUE OF THE GARMENT/S WILL BE RETURNED, SUBTRACTING THE SHIPPING COSTS or WE WILL CREATE A COUPON FOR FUTURE PURCHASES (it does not expire) AND THE CUSTOMER DECIDES, in the latter case THE RETURN WILL BE FREE.

If you cannot request the return through your customer account or if you do not have a LYOM account, to formalize the return, you must contact LYOM at the email info@lyomwear.com indicating your name, order number and item(s). that you want to return. Once said communication is received, LYOM will indicate how to send the order to its offices or warehouses.

However, the User must bear the direct cost of return to LYOM, whether they return the entire order or decide to return only some of the products in the order (except returns with a discount coupon).

LYOM is not responsible for the courier company that the User hires to return the order. In this sense, LYOM recommends that the User demand that the courier company provide proof of delivery once the courier has deposited the product at the LYOM offices, so that the User has proof that the product has been delivered. correctly to LYOM. LYOM is not responsible for the address where the User sends the order for return.

The costs of returning the order will be assumed directly by the User from their home to the LYOM warehouses (such as shipping costs through courier companies).

The product must be unused and with all its labels, packaging and - where applicable -, documentation and original accessory elements that came with it. If the User does not proceed in this way or if the product has suffered any damage, the User accepts that the product may suffer depreciation or that LYOM may deny the return.

Once LYOM verifies that the order is in good condition, LYOM will proceed to return all amounts paid by the User, excluding initial shipping costs.

- IMPORTANT:

*No changes or returns will be accepted of the products purchased in the OUTLET section.

* Exchanges or returns of bottles/thermos will not be accepted for health reasons.

* Socks will not be exchanged or returned for hygiene reasons.

*In the case of delays by the transport company, LYOM is not responsible financially, and if a return is desired, the customer will also assume the return costs.

 

If the User decides to return the order in full, in those cases in which the order has not been processed, LYOM will return to the User all of the amounts that the User has paid (including shipping costs).

If the User only wishes to return one or some of the products that were part of the order, LYOM will not be able to refund the shipping costs that the User has paid for the entire order.

LYOM informs Users that the term for the refund of the amounts paid will depend on the payment method that the User used when purchasing the product:

• If the User has made the payment by credit/debit card, LYOM will return the amount paid within a period of 14 calendar days from when the User decided to terminate the contract.
• If the User has made the payment through PAYPAL, LYOM will return the amount paid within 24-48 business hours from when the User decided to terminate the contract.

In any case, LYOM will return the amounts paid as soon as possible and, in any case, within 14 calendar days following the date on which the User has informed of their decision to withdraw from the contract.

 

RETURNS FOR MANUFACTURING DEFECTS

We are sorry if you have received a product with a factory defect. Our team carefully checks each item before it is sent, so it is not usual, but if this happens, we will be happy to replace the item with the same one that is in perfect condition or process the return at no cost.

In this case, the User may request the return of the product to LYOM for any product that has a manufacturing defect, or a return at no cost. LYOM products are subject to a one-month warranty from the purchase of the product, so any defect within this period will be covered. If this period is exceeded, any damages will be assumed by the User.

To formalize the return, the User must contact LYOM within the granted period of one month, at the email info@lyomwear.com, indicating the product or products to be returned, attaching a photograph and a detailed list of the defects noted in the product. the same.

Once LYOM has received the User's communication, it will inform you within 3-5 business days whether or not to return the product. If the return is appropriate, LYOM will indicate to the User the procedure to follow to carry out the same. Each product to be returned must be unused and with all its labels, packaging and - where applicable - documentation and original accessory elements that came with it. If the User does not proceed in this way, LYOM reserves the right to deny the return.

* IMPORTANT NOTE: Returns for defective items will only be accepted when the product retains its labeling. Otherwise, it will be understood that the item has been used and the defect has been due to improper use of the item.

Once the product is received and the defects are verified, LYOM will give the User the possibility of replacing the product with another one with identical characteristics, unless this option is objectively impossible or disproportionate for LYOM.

In the event that, due to lack of stock, another product with identical characteristics cannot be shipped, the User may choose between terminating the contract (that is, the refund of the amounts paid) or requesting the shipment of another model that the User voluntarily chooses.

The delivery of the product with identical characteristics or the new model that the User chooses, as appropriate, will be made in the next 3-5 business days from the date on which LYOM will confirm to the User the replacement of the defective product or the shipment of the new one. model. The replacement, the sending of a new model or the termination of the contract will not imply additional costs for the User.

If the User terminates the contract, LYOM will refund the entire amount paid to the User for the purchase of the defective product (including shipping costs).

LYOM informs Users that the term for the refund of the amounts paid will depend on the payment method that the User used when purchasing the product:

• If the User has made the payment by credit/debit card, LYOM will return the amount paid within a period of 14 calendar days from when the User decided to terminate the contract.
• If the User has made the payment through PayPal, LYOM will refund the amount paid within 24-48 business hours from when the User decided to terminate the contract.

 

ERROR WHEN PREPARING YOUR ORDER (SIZE/COLOR)

In the event that the user, once receiving the order, requires a change due to error in the size or color in any of the products received with respect to those purchased, in accordance with the General Law for the defense of Consumers and Users, they will have a period three (3) calendar days to notify the error and receive a free size change and a period of thirty (30) days to return the exchanged product, applying the normal return policies. Each product to be returned must be unused and with all its labels, packaging and - where applicable - documentation and original accessory elements that came with it. If the User does not proceed in this way, LYOM reserves the right to deny the return.

To formalize the return, you must contact LYOM at the email info@lyomwear.com . Once said communication is received, LYOM will indicate how to send the order to its offices or warehouses.

LYOM is not responsible for the courier company that the User hires to return the order. In this sense, LYOM recommends that the User demand that the courier company provide proof of delivery once the courier has deposited the product at the LYOM offices, so that the User has proof that the product has been delivered. correctly to LYOM. LYOM is not responsible for the address where the User sends the order for return.

The costs of returning the order (such as shipping costs through courier companies) will be assumed directly by LYOM.

Once LYOM verifies that the order is in good condition, it will proceed to refund all amounts paid by the User.

 

SIZE, COLOR OR PRODUCT CHANGE POLICY

The customer has a maximum period of 14 calendar days from the delivery of the order, to exchange any of the items purchased. To do this, you must contact LYOM at the email info@lyomwear.com through which each client will be individually informed of the procedure to carry out the change of sizes, color or product.

The garments must be in perfect condition, in their original packaging, with their corresponding uncut label. LYOM reserves the right to reject changes or returns communicated or sent after the established deadline, or garments that are not in the same conditions in which they were received.

 

WHAT HAPPENS IF I RECEIVE A WRONG OR UNREQUESTED PRODUCT?

In the event that the buyer receives a product that he did not order, he must inform LYOM as soon as possible (within 24 hours of receipt of the order) by email ( info@lyomwear.com ) or through the contact page of the Website. The buyer will take care of the return shipping of said product after receiving the instructions to return it and LYOM will assume the costs of this shipment and will subsequently take care of sending the correct product to the buyer, as long as the buyer has fully followed the return instructions by LYOM.

 

WHAT HAPPENS IN THE EVENT OF DAMAGES OR DEFECTS TO MY ORDER?

The risk of damage and/or loss of products rests with LYOM until the moment of delivery to the delivery address, unless expressly agreed otherwise. In the event that a product has been delivered to the buyer damaged or incomplete, the buyer must inform the LYOM customer service team as soon as possible (within 24 hours of receiving the order) via email. info@lyomwear.com .

LYOM will then decide how to deal with the matter; the customer should always inform LYOM of the aforementioned situations and wait for instructions from the LYOM customer service team. A customer who returns a product under these circumstances at their own expense, without first contacting the customer service team or waiting for their instructions, will not be able to claim the expenses incurred from LYOM (nor hold LYOM responsible for sending return that occurred without the prior consent of LYOM).

In the event that the order that LYOM has sent or is sending to the buyer has been lost, or in the event that the buyer claims that they have not received it (despite tracking data and carrier information saying otherwise) , the carrier's claims procedure will be initiated and we will wait for its resolution before making any return or reshipment. The buyer will cooperate as necessary during the carrier's claims process. In the event that a shipment has been lost as a result of an error on the part of the carrier (and once the carrier's claims procedure has been completed), LYOM will refund the customer or attempt to resend the ordered product.

In case the shipment has not been delivered to the buyer's delivery address (or collection point) 14 days after the shipping date, the buyer is obliged to inform this by email to the customer service team. from LYOM within 14 days (ultimately 28 days after the shipping date).